This Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs. When placing an order on our website, you agree to these policies.
General Statement of Principles As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.
Statistical Data Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.
Personal Information Collected - Order Forms With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at support @ lunchboxaudio.com with your request. We do not store any type of credit card information.
Information Correction or Removal If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at support @ lunchboxaudio.com with the details of your request.
What Information Do We Collect?
When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
Essential information we collect
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:
• remember who you are after you log in so that you do not need to authenticate at each click;
• monitor if our website is running with the high performance we are dedicated to providing;
• let you browse between products without having to start back from the home page at each click;
• remember if you put something in your shopping cart before you decide to checkout; and
• control that your data is processed securely.
Order information you expressly provide
If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.
If you correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed and designed to safeguard the security and privacy of our customers' personal information. As a customer, you will be given the opportunity to opt out of these communications.
What Are Cookies?
Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user's Web browser on the user's hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user's transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.
How Do We Use Information We Collect from Cookies?
We use Web site browser software tools such as cookies and Web server logs to gather information about our Web site users' browsing activities, in order to constantly improve our Web site and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Web site to better meet the needs of our customers and prospective customers.
Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Web site as they move from one page to another. Web server logs allow us to count how many people visit our Web site and evaluate our Web site's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.
How Do We Protect Your Information?
We utilize encryption/security best practices to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
Communication Opt Out
If you wish to opt out of receiving offers directly from Lunchbox Audio, you can unsubscribe by following the opt-out instructions in the emails that we send you located at the footer of the communication. We can be reached by postal mail at PO Box 28174, Bellingham, WA 98228, or by phone at 206-617-9931. You can email us at support @ lunchboxaudio.com with questions, comments or suggestions.
Do We Disclose Information to Outside Parties?
Lunchbox Audio only discloses customer information to outside parties in the course of necessary businesses practices needed to complete your order. We use external providers to provide the following necessary services:
- Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), and we use accredited companies to process your credit card information.
- Financing: Our store offers customers purchase financing via 3rd party financing company applications. These applications are hosted by the 3rd party financing company. Any information you provide to them is being entered on the 3rd party website. That information may also be shared with us to assist with completing your purchase.
- Fraud Detection: We may verify and validate the information you provide to us via 3rd Party Detection tools.
- Shipping/Order Fulfillment: We integrate with a number of shipping companies to fulfill your orders. We also may ask a manufacturer, distributor, or 3rd party vendor to fulfill your order on our behalf.
- Accounting: Your information is also stored in our accounting system for accounting and tax purposes.
- Communications: We integrate with a 3rd party to send our email newsletter. This system may store your email address, first and last name.
What about Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it, or for the protection of our legal rights.
How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, we can be reached by postal mail at PO Box 28174, Bellingham, WA 98228, or by phone at 206-617-9931. You can email us at support @ lunchboxaudio.com with questions, comments or suggestions.. We will be more than happy to help.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein.
Questions or comments about this policy?
We can be reached by postal mail at PO Box 28174, Bellingham, WA 98228, or by phone at 206-617-9931. You can email us at support @ lunchboxaudio.com with questions, comments or suggestions.. We will be more than happy to help.